Last month administrators were appointed to travel company Lowcostholidays after its collapse, ruining the plans of thousands of travellers. In a statement posted by the administrators, it was confirmed that in many cases, accommodation, transfers and car parking “have regrettably not been paid”, though the company said that most flights have been paid in full and are still valid.
For those looking for specific information, they also noted that “We regret that the administrators are unable to answer queries about individual bookings due to the fact the company has ceased to trade and the very large volume of reservations concerned. It is because of the large number of bookings that information is being made available via this website which is being regularly updated with the latest developments.”
According to European Consumer Centre Ireland, affected Irish consumers have three options available to them. Firstly, they should check with the airline or hotel to confirm whether the ticket or reservation has been paid for. Secondly, they note that Lowcostholidays is licensed and bonded with the Commission for Aviation Regulation (CAR). CAR has itself published information for affected consumers, saying that claims can be made in certain circumstances. Thirdly, they advise seeking redress through chargebacks or travel insurance where applicable.
Existing customers should have by now received an email informing them of the events and their options. The administrators have warned that the booking management facility available at http://mmb.lowcostholidays.com/ will be accessible until 5pm on Friday August 19th 2016 and will be disabled thereafter.
For further information on your rights, Consumerhelp.ie has a handy guide on what to do when a company goes out of business.