Music and entertainment retailer HMV have refused to honour gift vouchers bought in the lead-up to Christmas leaving hundreds of people enraged. The company went into administration last Monday.
HMV is the last big retail chain selling recorded music in Britain and Ireland and employs more than 4,000 people working in 238 stores. But the company suffered from the high costs of running too many shops in high-rent city centres, as well as the rise of digital media and online shopping.
Customers expressed vehemence earlier this week when the administrators announced that vouchers and gift cards would not be accepted in stores. The National Consumer Agency has condemned the action. “This decision is very disappointing in light of the fact that the company continued selling vouchers right through the busy Christmas period and consumers bought them in the expectation that they could be redeemed,” it said.
“The NCA will be pushing for the administrator to reverse this decision not to redeem or refund these vouchers or at the very least, to give HMV customers in Ireland more clarity about whether this position could change in the future.”
Deloitte have since been appointed joint administrator to HMV but refused to answer questions regarding gift vouchers.
January 17th 2013